Frequently Asked Question

An AED is a portable medical device that analyses heart rhythm and delivers an electric shock when necessary to help restore a normal heartbeat during sudden cardiac arrest.

An AED should be used immediately when a person collapses, is unresponsive, and is not breathing normally or shows no signs of life.

Yes. MyHeart AED is designed for both trained and untrained users, providing clear voice prompts and visual guidance throughout the rescue process.

Yes. MyHeart AED is registered and approved by the Malaysia Medical Device Authority (MDA), ensuring compliance with local medical regulations.

Yes. MyHeart AED includes a child mode that adjusts shock energy appropriately for pediatric patients without requiring separate pediatric pads.

No. The AED automatically analyses the heart rhythm and will only deliver a shock if a shockable rhythm is detected.

No medical training is required. The device provides step-by-step instructions and guides users through pad placement, CPR, and shock delivery.

P1 is designed for home and basic workplace use with voice guidance. P2 includes a color LCD screen and CPR feedback for offices and institutions. P3 features a touchscreen interface and advanced connectivity for public access and high-traffic environments.

Yes. All MyHeart AED models operate fully without internet. WiFi or LTE connectivity is optional for remote monitoring and readiness alerts.

CPR feedback provides real-time guidance on compression rate and depth, helping rescuers perform effective CPR and improve survival outcomes.

MyHeart AED performs automatic self-tests daily, weekly, and monthly to ensure readiness.

The battery and electrode pads typically have a shelf life of up to 5 years, depending on the model and configuration.

The AED provides visual and audio indicators. Connected models can also send remote alerts for battery, pad expiry, or system issues.

Yes. MyHeart AED is suitable for malls, schools, offices, factories, sports facilities, and transport hubs.

A wall cabinet is recommended for visibility, protection, and quick access, especially in public or workplace installations.

MyHeart AED supports up to four languages, making it suitable for diverse environments.

All models come with a 5-year manufacturer warranty, with extended service options subject to terms and conditions.

Yes. LifeBeat Technologies provides product familiarisation, training sessions, and user guidance.

After use, the AED should be inspected, pads replaced if necessary, and event data reviewed. LifeBeat provides post-incident support.

The ideal model depends on your environment. P1 suits homes, P2 suits offices, and P3 suits public or high-traffic locations. Our team can assist with selection.